Yes, all Lakerain products are formulated with sensitive skin in mind. We exclude over 1,500 potentially harmful ingredients from our formulations, including common irritants like sulfates, parabens, and synthetic fragrances.

Our Clean Formulas focus on gentle, effective ingredients that work with your skin rather than against it. However, as with any skincare product, we recommend doing a patch test first, especially if you have known sensitivities.

Lakerain stands out through our commitment to:

• Science-Backed Formulations: Every product undergoes rigorous clinical testing
• Clean Beauty Standards: Free from 1,500+ questionable ingredients
• Ethical Practices: Cruelty-free, sustainable packaging, and ethical sourcing
• Luxurious Experience: Premium textures and results without compromises

We believe skincare should be effective, safe, and a pleasure to use—never a chore.

To maintain the efficacy and extend the shelf life of your Lakerain products:

• Store in a cool, dry place away from direct sunlight
• Keep products tightly closed when not in use
• Avoid storing in the bathroom where humidity levels fluctuate
• Some products (particularly those with vitamin C) may benefit from refrigeration

Each product has a Period After Opening (PAO) symbol indicating how long it remains effective after first use.

While our products are formulated to be gentle and free from harmful ingredients, we recommend consulting with your healthcare provider before using any skincare products during pregnancy or while nursing.

Generally, our gentle cleansers and moisturizers are safe, but products containing retinoids, high concentrations of salicylic acid, or certain essential oils may not be recommended during pregnancy.

Yes, all Lakerain products have FDA certification to ensure safety and compliance with regulatory standards. This certification is part of our commitment to providing high-quality, safe skincare products.

For security reasons, we do not display our FDA certificates publicly on our website. However, if you need to verify our FDA certification for personal assurance, please email us at Lakerain@lakeraincn.com with your request, and we'll be happy to provide the certification documentation directly to you.

Standard shipping typically takes 7-15 business days within the continental US. Expedited shipping options are available at checkout:

• Standard Shipping(Free shipping): 7-15 business days
• Express Shipping: 7-10 business days

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on location and package weight.

Please note that any customs fees, taxes, or duties associated with international shipping are the responsibility of the customer and are not included in our shipping rates.

Your satisfaction is our priority. We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

To initiate a return:

1. Contact our customer service team via email or phone
2. Receive a Return Merchandise Authorization (RMA) number
3. Ship the unused portion of the product with original packaging

Please note that shipping costs for returns are not refundable unless the return is due to our error or a defective product.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by:

• Logging into your Lakerain account and viewing your order history
• Clicking the tracking link in your shipping confirmation email
• Contacting our customer service team with your order number

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team immediately. We can usually accommodate changes or cancellations if the order hasn't shipped yet.

For the quickest response, please include your order number in all communications. Once an order has shipped, it cannot be changed or canceled, but you can return it according to our return policy.

We accept a variety of payment methods to make your shopping experience convenient:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal

All payments are securely processed and encrypted to ensure your information remains safe.

To redeem a promotional code:

1. Add items to your shopping cart
2. Proceed to checkout
3. Enter your promotional code in the designated field labeled "Discount Code" or "Promo Code"
4. Click "Apply" and your discount will be reflected in your order total

Please note that promotional codes cannot be combined with other offers unless specifically stated, and must be entered prior to completing your purchase.

If you're a Walmart customer with the special BOGO code, be sure to enter it exactly as provided to receive your exclusive offer.

Yes, we take data security very seriously. We employ industry-standard SSL encryption and secure payment processing to protect your personal and financial information.

Our website is regularly scanned for security vulnerabilities and we never store your full credit card information on our servers. For more details, please review our Privacy Policy.